You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Orders of out of stock items can take up to 2-4 weeks to receive. Generally, it takes use less than 2 weeks, but uncontrollable circumstance can happen and maybe cause a delay on your order.
With the exception to Rental Rides and instruction, all items are subject to a 20% restocking fee, this will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have purchased a Gift Certificate, lesson, or Instruction from our online calendar you will have up to 24 hours prior to the date scheduled for your flight to cancel for a full refund. If you fail to cancel a flight experience you after 24 hours prior to your flight experience you will not be eligible for a refund. If your flight experience is canceled due to weather permitting activities you will be eligible for a full refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. California Flyboard, L.L.C. is not responsible for lost, stolen, or damaged packages. All claims must be filed with the carrier and dealt with by one of their representative's. We will provide as much assistance as possible in handling the case, but cannot guarantee it will be covered.
Shipping cost will be passed onto the customer and sometimes this maybe happens after the initial transaction. If there are additional shipping charges, California Flyboard, L.L.C. will notify you and collect the outstanding balance.
How To Return Your Item
To return an item to us, please mail it to the following address:
1335 Rosecrans Street, San Diego CA, 92106 USA
You can also contact us if you have any questions.
If you have any questions on how to return your item to us, contact us .