Returns, Refunds & Order Cancellation Policy

Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include the receipt or proof of purchase.
• Have prior return authorization from our customer service team.

For safety and hygiene reasons, opened, used, or consumed products are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Returns sent without prior authorization may be refused.

Order Cancellation

Orders may be canceled only before processing begins.

Once an order has been processed, submitted to our warehouse, prepared for shipment, or shipped, the order cannot be canceled.

Refunds

Refunds due to a customer’s change of mind or personal circumstances are not guaranteed and are subject to approval.

If a refund is approved, the following non-refundable costs will be deducted from the refund amount:

• Original shipping charges
• Return shipping charges
• Original credit card processing fees
• Credit card refund processing fees
• Duties and taxes
• A 20% restocking fee

Once we receive your returned item, it will be inspected. We will notify you of the status of your refund after the inspection is complete.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Refused Deliveries

Refusing delivery does not automatically qualify for a refund.

Customers must accept delivery, contact us for return authorization, and ship the item back to us according to our return instructions.

Refunds will only be considered after the returned merchandise has been received, inspected, and approved.

Any approved refund will be issued after deducting all applicable fees listed above.

Shipping

Customers are responsible for all return shipping costs.

Shipping charges are non-refundable.

If a refund is approved, return shipping costs, shipping charges, credit card processing fees, refund processing fees, duties, taxes, and any applicable restocking fees will be deducted from the refund.

We are not responsible for lost, stolen, or damaged return packages. Customers should use a trackable shipping service. Any claims for lost or damaged shipments must be filed directly with the shipping carrier.

Processing & Delivery

Most orders are processed and shipped promptly.

If an item is temporarily out of stock, delivery may take approximately 2–4 weeks. While most orders arrive sooner, delays may occur due to circumstances beyond our control.

How to Return Your Item

Before returning any merchandise, please contact our customer support team to obtain a Return Authorization.

After your return has been approved, please mail your item to:

California Flyboard, L.L.C.
2924 Emerson Street #201
San Diego, CA 92106
United States

Contact Us

If you have any questions on how to return your item to us, contact us .